Job opportunities You will be joining our Service Engineering team, a highly strategic function that plays a key role in translating the value of our technology into real impact for our clients.
This team actively contributes to customer satisfaction, product reliability, and long-term partnership building. In this role, you will be the go-to person for client interaction: understanding their needs, addressing technical inquiries, resolving issues quickly, and working side by side with them to drive successful outcomes. You will also have a hand in project planning, and will provide training and guidance, not just to clients, but also to internal teams, helping everyone make the most of our technology.
Few examples of responsibilities:
- Act as the client’s trusted partner: Understand their needs, manage communication and expectations throughout the entire relationship, and ensure a seamless technical journey.
- Enable confident use of our technology: Deliver training and day-to-day support to both clients and internal teams, making sure everyone feels equipped and empowered to work with our technology.
- Solve problems with clarity and care: Troubleshoot technical issues efficiently, while creating clear documentation to support long-term solutions and shared knowledge.
- Be present when it counts: Provide on-site support when needed, especially during installations, to ensure everything runs smoothly from the very start.
Ideal Background:
- Diploma or Degree in Mechanical/Mechatronic Engineering or a related field
- Around 3 years of experience in a Service Engineering team where the core focus was on managing customer interactions and technical relationship management, even if not handled directly.
- MS Office proficiency (PowerPoint, Excel)
- Excellent interpersonal and communication skills
- Ability to work in a team
- Strong problem-solving skills
- High proficiency in English and Italian (at least B2/C1)
What we offer:
- Competitive salary
- Opportunity for career advancement
- Friendly, international and innovative work environment
- Continuous learning and development opportunities
Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.
